Our life gets harder when we encounter conflicts with the people we do business with. So as a general rule, we have to try to establish good relationships with everyone so that every transaction runs smoothly.

Don’t speak without collecting your thoughts. When you want to tell someone something, you have to know the message and also the way on how best to say it. Any message, whether trivial or serious can be said in a way that will not be offensive. Compose your words before rushing to the person.

Modulate your voice. People are sensitive to your pitch and tone. These two can mask your true intentions and cause you to come off as bossy and dominating.

If you’re not close with the person, make your message clear and brief. A few words mean few chances for mistakes. Just stick to your main purpose and say it politely, especially if it’s a request for action.

Make your point clear by reason only and not by shouting or any aggressive behavior. When differences arise and an argument is inevitable, only justify your points using factual and reasonable explanations.

When you feel anger building up in the middle of discussion, avoid a heated argument by excusing yourself. Head straight to your cubicle or the restroom and do some deep breathing until your nerves feel more relaxed.

Don’t be defensive. Acknowledge your mistakes when you’re wrong. Earning a reputation as defensive will make people feel hostile towards you.

Make adjustments. Don’t expect everyone to make attitude adjustments just for you. You have to adjust to the different personalities of people. Make a mental note of previous conflicts so you can avoid making the same offensive actions to the same people. Learn how to acknowledge criticisms and take everything professionally.

Remember that whatever happens at work should stay at work. That’s how you can control the stress and keep it at bay.