Fixing a Mistake at Work
We’re all human and humans make mistakes. If you do commit one at work, don’t panic. Here are some suggestions on how to rectify mistakes. Don’t wait until it’s too late!
Do not panic. Put your rational cap on and think.
Find out what the underlying problem is. Retrace your steps. Find out the root of the problem and the resulting issues. How large is the problem?
Once you know, it would be easier to find ways in containing the damage – stopping it from getting worse and rectify the original problem if possible.
At this point, you don’t have to tell your boss yet. Just try to resolve the issue on your own, but just make sure not to aggravate the situation.
If you can’t fix your mistake, then inform your boss. Take responsibility and do not blame anything or anyone for it. Give a concise and precise report. Discuss possible ways to control the damage.
If the problem is too big, your boss will have to inform senior management so they can further discuss the problem.
Even if you have successfully solved the problem, you need to report the situation to your boss afterward. Don’t let them hear from other people. Talk to your boss as soon as possible.
Apologize for your action and vow not to do it again. Be prepared for any form of disciplinary action – even if it’s as grave as a dismissal.
August 28, 2009 Friday at 4:57 am