Conflict resolution is a common occurence in the work place. With stress levels high, and many individuals having varied takes on an issue, heads are bound to butt at one point or another. Here are some tips on how to effectively resolve conflicts:
Lay-out the different understanding of the situation. Have your say at it and let the others speak for themselves. Sometimes, people argue for hours and found out that they are not in the same page. So the best thing to do is make sure that everyone understands what the situation is. Communicate.
Actively listen. Paraphrase and summarize the views of the other party in a calm, matter-of-fact manner. This will ensure that everyone understands what is being said and so it will not be subject to misinterpretation.
Be open to other people’s ideas. Think from the point of view of an outsider. Regard each and every suggestion. Weigh the pro’s and cons. Brainstorm solutions. Your suggestion is not always the most effective one.
Finally, negotiate a solution. It should be one that is workable and satisfactory for everyone. Reach compromises if you have to. If a solution is approached from a position of mutual understanding and respect, then that’s it.