One philosophy that plagues many a small business owner is that notion that “The customer is always right.” While total customer satisfaction should be one of the goals of your company, there may be cases where in you don’t have to consider everyone who enters your store a valued customer.

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Now here’s an interesting bit. AskMen.com features the top ten highest paying jobs in the US according to the Department of Labor. Take note that in the actual list, eight out of the top ten are actually careers in the medical field. To narrow things down, they’ve taken the liberty to diversify the fields in [...]

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Not good news for Sun employees. Sun plans to hand out $100 to $150 million in severances according to a filing with the US Securities and Exchange Commission. No word yet on how many employees will be affected but it’s definite that Sun will be trimming down it’s 34,219 strong workforce. Sun executives decided to [...]

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Teaching college students business communication required me to dedicate a huge part of the discussion tackling workplace cultures and socio-cultural contexts. I teach in a state university that’s not known for developing the student’s business sense so it took me some extra weeks and a lot of effort to give students’ a glimpse of how [...]

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Clinching a sale can be a real challenge. If you’re new to sales, it’s important to remember that it clinching a sale in one go is more of luck. Consistency is really the key. However, consistency also relies on taking smaller steps to be able to finally seal the deal. While the idea of always [...]

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I missed this bit since my news feeds are the most abundant in my feed reader. It’s already a few days old but still, I think it’s an important issue to discuss. The business school of the University of Chicago is now requiring applicants to submit PowerPoint presentations together with their applications according to a [...]

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One of my sworn enemies back in my old job was our network administrator. For one, I’m a firm believer that the research and development should be given a fair amount of buffer for them to be able to be creative and productive. I still wondered why the IT department tried to prevent us from [...]

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Hard work and too much physical activity can do a number on your back. We tell you, feeling like you’re 70 when you’re just into your 20s just because of a bad back is just terrible. When your back starts to hurt, it’s best to see a doctor. But until you do, you can try [...]

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Lately you’re thinking about where your career is heading. Because you have been sitting on that same office chair for a time now and you think it’s about time you take more control of your career life. If you think you need some progress in your life, then here’s how you can land a new [...]

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My business communications class is now moving on to letter writing after a month or so of discussing organization, context and culture. Our latest lesson was developing the main thought in their writing. For me, the best way you can support any of your claims is through cold facts. However, you just have to be [...]

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You’ve sent a thousand copies of your resumé for the past months and finally it has paid off. You’ve been hired for a kick-ass job, and you’re dying to show everyone just how amazing you are at work. Well, there’s only one way to do it and that is to do it. Sure, you have [...]

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One of Vista’s security features is a thing called User Account Control (UAC) and one of it’s more family-friendly capabilities is Parental Control. It allows the parent (or administrator) to control what certain accounts in the computer can do – limit surfing capabilities, set program access and control, even set time limits. And what’s best [...]

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A student asked me yesterday on how could she protect herself while doing freelance work. Being a project-based hire can have its pitfalls especially when terms have only been casually agreed upon. My advice – make sure every thing’s put down in writing, duly signed and have it certified by a notary. Most newbie freelancers [...]

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How could you miss your meeting with an important client? How could you have forgotten that last Tuesday was your dentist appointment? You set these appointments because you planned on meeting these important people at the set time. Never miss another appointment again by following these easy steps.

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I’m teaching a group of potential job hunters and one thing that concerns them in our topic of resume-writing is that space labeled “work experience.” Since all of them are still college kids, they aren’t quite sure how to fill this up, especially when they’ve observed that some job postings often have that item “experience [...]

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